Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at Khemistrykandleco@yahoo.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at Khemistrykandleco@yahoo.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions/ Non-returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods (such as beauty products). Please get in touch if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return item is accepted, make a separate purchase for the new item.

Refunds

Wen will notify you once we've received and inspected your return, and let you know if the return was approved or not. If approved, you'll be automatically refunded on your originally payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.